Course Information & Registration
Class Schedule and Information
More Information about Courses and the Site
Notifications for the latest LIVE-ed course offerings
Course Payments
Attending Classes
Attending a Class without a Webcam
Attending a Class without a Microphone
Inability to neither Hear nor Speak During a Class Session
Difficulty Hearing the Teacher during the Class Session
Running other Software during Class Sessions
Downloading Source Material Used During Class
Archived Class Sessions
Class Recordings, Live vs. Recorded
Playing Archived Video on an iPod or iPad
Downloading Archived Class Session for Non-registered Students
Technical Issues
Acquiring and Installing software
Helping with Computer Problems
Hardware Requirements for Courses
Computer Requirements for Webex video conference participation
Contacting Technical and General Support
No Response from Technical Support
There are two ways to register for a course:
1. On every page on the right side, you will see a Register Now button. Click this button to open a page where you can register for the class and follow directions for payment.
2. From the Courses page click on the specific course that you would like to register for and click the Register Now button for that course. Click this button to open a page where you can register for the class and follow directions for payment.
There are two ways to pay for a course but it depends on how you intend to pay. Once you add the course to your cart, you will be sent to the paypal page to pay via 2 ways:
1. Payment via Paypal Account
If you would like to pay with your Checking Account via Paypal click the Paypal button on the Course Payment page. Put in your Paypal account information, which will sign you in to your Paypal account, and follow the Paypal instructions on the page page. You can also pay with your credit card via Paypal through the same process. Please note that if you have Israeli Isracard you are required to use this option, as Paypal credit card(#2 below) does not accept Isracard only.
2. Payment via Credit Card
If you would like to pay via credit card you will have the ability to pay directly on the Course Payment page, also via paypal. Isracard is NOT accepted by Paypal.
Both payment methods are secured using the latest 128-bit SSL encryption technology, so your payments are always secure.
More Information About Courses and the Site
Site Search:
At the top-right of every page you see a search bar where you can enter any search query to find the information you are looking for.
Each course has its own information page. From the homepage there is a Courses box in the middle of the page as well as a Courses link from the top-right navigation. On the course information page you will see all information pertaining to the details of the course, registration and cost.
Tuition Refund after 1st session – 75%, after second session- 50%. No refunds will be given for cancellation after 3rd session. The 100 shekel registration fee is non-refundable.
Helping with Computer Problems
Technical staff is available from one hour before the course until one hour after the course, as well as during regular business hours 9 a.m.-5 p.m. IST. You can be in touch with us via
1. phone
2. email
Acquiring and Installing Software
Web Classroom/Conferencing software:
Once registered, you will receive an email welcoming you to the LIVE-ed Experience.
15 minutes before each scheduled class, you will receive a reminder email with the link to the class, and if needed set up instructions. To access your class at the scheduled time, just follow the link in the email and then click the green join button on the right side.
Course Specific Computer Software:
LIVE-ed understands that additional software is sometimes necessary, but may be expensive. That is why LIVE-ed has made a special deal with MATAL – Advanced computerized solutions for special discounted rates on additional computer software. Any additional software that needed will be stated in the registration welcome letter as well on the course listing, and may be purchased at a student discounted price from:
Reuven Hayim – office@matal.co.il
Within Israel: 03-683-2045
Outside Israel: 011-972-3-683-2045
Please see the course pages for specific software requirements.
An email is sent with directions for installing any required software and how to login to your class web conference.
LIVE-ed will provide you with a link to archives of every course that is taught. This archive will be available within 24-48 hours after the course is given, and will be a video recording of the class session. This service if offered to paying students free of charge and is always available if a student misses a class or would like to review the materials from any given class. Each specific course will also be available for purchase for those who are not full time LIVE-ed students.
The archives are a full video recording of each class session. This includes the course presentation, teacher-student conversations, reviewed documents, and chat conversation. They can be accessed for free to paid students via our website at http://www.live-ed.com/archives as well as the page for the specific course.
Contacting Technical and General Support
Via email: Contact Support at support@live-ed.com
Via phone: 052 571 9449
via the web site: http://www.live-ed.com/contact-us/
Class Schedule and Information
Please see the http://www.live-ed.com/courses page for information on all the courses including, pricing, days, times and registration information.
To see the LIVE-ed.com calendar, click here
To see the LIVE-ed.com weekly schedule, click here.
To see LIVE-ed.com course list, click here.
To contact LIVE-ed.com, click here. We guarantee a response to all inquiries within 48 hours.
Hardware Requirements for Courses
At a minimum, a computer is needed which is connected to the internet with a high speed connection (DSL, ADSL, Cable, Fiber Optics). Additionally, the computer should have speakers or headphones and a microphone. This is sufficient for watching and listening to classes. If video participation is desired or required then there should be a web camera (ex. you use Skype) as well.
Computer Requirements for Webex video conference participation
OS: Wndows 2000, XP, 2003, Vista, Windows 7 (32-bit/64-bit versions), Mac OS X 10.5, 10.6
Browser: Internet Explorer 6/7/8/9, Firefox 4/5, Chrome 7/8, Safari 4/5
JavaScript and cookies enabled
Java 5 or higher
ActiveX should be enabled for Internet Explorer
At least 512 MB RAM (at least 2 GB RAM for Vista)
Netbooks running Windows XP also supported
Scholarships do exist for selected courses. Please contact our offices directly for more information.
Class Recordings, Live vs. Recorded
All LIVE-ed.com classes are delivered by teachers located in Israel, and broadcast live via the Internet. Classes are given exclusively to LIVE-ed students in real time, so the teachers can answer your questions and interact with you directly. The class is simultaneously recorded and archived for future reference by registered LIVE-ed students, or for purchase for non-full time LIVE-ed students.
Notifications for the latest LIVE-ed course offerings
Click here to sign-up for our regular newsletter that will inform you of our latest course offerings and discounts. The sing up form is in the right side of every page.
The email received before each class, contains log in information. If this does not work, please contact the LIVE-ed office here.
Attending a Class without a Webcam
Courses can be viewed without a webcam. While the teacher and other students will not be able to see you, you can still see them and participate fully in the class. You also have the ability to not view any of the other students as well.
Attending a Class without a Microphone
It is possible to attend a web conference class without a microphone. You will still be able to hear and see the class. However, you will not be able to ask questions or interact fully in the classroom.
Inability to neither Hear nor Speak During a Class Session
Probably, you are not yet part of the audio conference. To enable this capability click on the “communicate” pull down menu and select “integrated VOIP.” Next, click on “join conference.” This should allow you to hear and speak. If this does not help, please contact our technical support by clicking here. It is recommended that you watch the training video on how to use the web conferencing software.
Difficulty Hearing the Teacher during the Class Session
The best way to tell is to try communicating with others in the class. If they can hear you without a problem, then the issue is most likely with the teacher. If you do not come through to others then the problem may be with your connection.
Running other Software during Class Sessions
It is possible to run other software during a class session. Certain classes teach students how to use specific software. However, Skype should be quit during a session. It’s not enough to simply minimize Skype. You must select the FILE menu within Skype and select QUIT to turn the software off. If left running it will interfere with the web conferencing software.
No Response from Technical Support
Technical support answers all received emails and calls as quickly as possible. During certain times, such as with the start of a new semester, there is a high volume of requests and it may take a bit longer to get back to you. Feel free to send us an email requesting the status of your request, but be assured that your request will be addressed as soon as possible.
Downloading Source Material Used During Class
When ending a class, you will be asked if you want to save the source material to your computer. You can also find the source material posted on your class’s main page. In addition, the source material is included in the archived classes section of the site.
You can access the archives from the top-right navigator or by going to the class’s main page and click “Browse Archives,”. It usually takes about 24- 48 hours for a class to be added to the archive list. You may need to download the WebEx Network Player to the video from the archives.
Playing Archived Video on an iPod or iPad
This feature is not currently supported. We are working on making the audio from a class available in MP3 format so that it can be transferred to an iPod or other mp3 player.
Downloading Archived Class Session for Non-registered Students
To download an archived class session for free you must be registered for that class. If you are not registered, then you may pay to purchase the rights to download each specific class individually.
